Refund and Cancellation Policy

Last updated: August 18, 2026

We are proud of RagOff and want you to have the best possible user experience. Because it is installable software, we have established clear guidelines for refunds and license cancellations, based on our rigorous process operated via Paddle.

1. Mandatory Trial Period

RagOff offers users a free 7-day trial period. We strongly advise and encourage users to install the software, validate the compatibility of their local hardware (processor and graphics card), and test the AI before purchasing a definitive license.

Because the software depends on your machine's processing capabilities, the 7-day trial period is the ideal time to assess whether RagOff meets your requirements and runs performantly on your current device.

2. Money-Back Guarantee Period (14 Days)

We offer a refund guarantee period of 14 calendar days from the original date of purchase. A refund will be granted upon request if technical support (contacted within this timeframe) is unable to resolve structural technical faults, or in the case of regret (in accordance with the applicable consumer distance selling regulations).

3. Criteria Ineligible for Refund

In line with industry practices for digitally distributed software, we will not process refunds after 14 days or in the following cases during the timeframe:

• AI performance issues resulting from old or unsupported hardware (e.g., failure to meet minimum VRAM requirements disclosed on our site) — this limitation must be checked by the user during the 7-day free trial period;
• Changing operating systems after purchase, where RagOff is not compatible;
• Malicious use of the license or explicit breach of End User License Agreement (EULA) restrictions, such as attempting to decompile the software or resell the key.

4. Consequences of a Refund

Once the refund is processed and approved (which will reflect on your statement via Paddle):

1. The License Key will be immediately and permanently revoked from our validation servers.
2. Premium access to RagOff will be blocked and revert to absent/expired functionalities.
3. You must uninstall and remove the copy of the software from your devices.

5. How to Request a Refund or Cancel Renewal

For Refunds: Send an email to support@ragoff.com with your receipt number issued by Paddle. We will review your request within 2 business days.

For Subscription Cancellation: If you purchased RagOff via an annual subscription/renewal plan, you can disable future automatic charges at any time by clicking "Manage Subscription" in the footer of the official confirmation email received from Paddle. Upon cancellation, your license will continue to function fully until the expiration date of the paid period, after which it will not renew and the key will be deactivated.